Contact Center Representative

Job Purpose

This position is responsible for providing customer service for incoming calls related to TruStage individual life insurance and accidental products. This role is responsible for representing the company to consumers and credit unions as a front-line service provider. This position educates individuals, provides assistance with questions, problems or changes to their policies/certificates, and generates leads to sales representatives in a timely, clear, and customer-focused manner.

Job Responsibilities:

Handle incoming calls from consumers on their policies

Provide answers to consumer inquiries about their policies

Accurately process service transactions requested by our consumers

Thoroughly document calls and corresponding details

Cross-sell other TruStage individual life, accidental or auto & home products

Job Requirements:

  • High-school diploma (or equivalent)

  • Excellent communication skills

  • Excellent Customer Service skills

  • Effective analytical and problem solving skills

  • Ability to interpret system information and navigate systems

  • Intermediate computer skills


CUNA Mutual Group s insurance, retirement and investment products provide financial security and protection to credit unions and their members worldwide. As a dynamic and growing company, we strive to create a culture of performance, high standards and defined values. In return for your skills and contributions, we offer highly competitive compensation and benefit packages, significant professional growth, and the opportunity to win and be rewarded.

Please provide your Work Experience and Education or attach a copy of your resume. Applications received without this information may be removed from consideration.

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