Advisor Services Specialist

Job Purpose

This position serves as a knowledge resource for advisors regarding CUNA Brokerage Services, Inc. The Advisor Services Team is responsible for increasing field productivity by providing Advisors with information and guidance on broker/dealer securities investment procedures and requirements and navigation and use of technology tools and systems. This position interprets advisors questions, concerns or challenges within the brokerage arena and responds appropriately and accurately.

Job Responsibilities:

  • Become a subject matter expert in areas affecting the advisors; serving as a primary resource for them.

  • Provides written field communications to effectively educate advisors on procedures, rules and/or regulations of the securities industry, clearing firm or CBSI.

  • Uses all available tools such as, system information, written procedures, forms and knowledge of others to education advisors.

  • Handles incoming investment brokerage securities telephone calls to and from advisors and their customers, using resources available to answer questions or provide alternative solutions.

The above statement of duties is not intended to be inclusive and other duties will be assigned from time to time.

Job Requirements:

  • 2-3 years of experience in the financial services industry.

  • Demonstrated knowledge of the securities industry and regulatory environment.

  • Advanced customer service skills with demonstrated experience, ability to negotiate through conflict over the phone effectively.

  • Excellent verbal communication skills.

  • Demonstrated experience in providing effective guidance and leadership to the advisors and team members.

  • Strong written communication skills.

  • Strong analytical and problem solving skills.


CUNA Mutual Group s insurance, retirement and investment products provide financial security and protection to credit unions and their members worldwide. As a dynamic and growing company, we strive to create a culture of performance, high standards and defined values. In return for your skills and contributions, we offer highly competitive compensation and benefit packages, significant professional growth, and the opportunity to win and be rewarded.

Please provide your Work Experience and Education or attach a copy of your resume. Applications received without this information may be removed from consideration.

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