Clinic Supervisor, Waverly Family Medicine


  • General Responsibilities
  • Coordinate day-to-day clinic operations and provide day-to-day support to providers.
  • Possess in depth knowledge of and provide operational support for tasks and job functions performed in areas of responsibility, including protocols, processes, policies, and procedures.
  • Supervise assigned clinical and/or patient service representatives.
  • Provide leadership within the clinic setting in order to ensure effective, efficient office operations, optimizing performance and continually improving quality of care in a vastly changing health care environment.
  • Operational/Clinical Results
  • Responsible for delegated accountability of department metrics.
  • Perform other duties as requested by the organization s management team and the providers to facilitate the smooth and effective operations of the office.
  • Financial Results/Budget Responsibility
  • Manage controllable expenses as assigned.
  • Provide information to support budgeting process as requested.
  • Strategy
  • Be aware of what is happening in the clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization s intranet site.
  • Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
  • Support UnityPoint Clinic strategic initiatives as requested.
  • Employee/Physician Relations/Performance and Talent Management
  • Establish effective mechanisms of communication with staff, providers and patients to foster an environment of openness, trust, team work and staff development. Schedule, conduct, and complete follow-up for monthly staff and provider meetings.
  • Act as a liaison between physicians/providers and the organization s leadership team to achieve effective communication and optimal operational processes.
  • Balance team and individual responsibilities; be open and objective to other s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
  • First line decision maker with respect to employee relations situations; informing appropriate clinic administrator/senior clinic administrator of all employee situations and partnering with appropriate clinic administrator/senior clinic administrator on high level employee situations.
  • Take the leadership role in times of disaster to secure the safety of staff, patients, visitors, the facility and protected health information when possible.
  • Problem Solving/Decision Making
  • Follow protocols and policies in decision making.
  • Identify and resolve day-to-day issues related to position of oversight.
  • Seek guidance from clinic manager as needed.
  • Culture
  • Create a culture of innovation, learning, teamwork and professional practice, consistent with the mission, vision and values of the organization.
  • Compliance
  • Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
  • Maintain regular and consistent attendance at work.
  • Maintain compliance with Personnel policies and procedures.
  • Monitor all environmental conditions in order to secure protected health information.
  • Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.


  • Experience
  • 2-3 years of clinic operations experience preferred.
  • 2 years of LPN/CMA experience required.
  • Education
  • Bachelor s degree LPN/AAMA/NCCT or combination of education and experience required
  • Mandatory Reporter certification.
  • CPR certification.
  • Skills
  • Strong interpersonal skills.
  • Strong computer skills.
  • Strong supervisory and leadership skills.
  • Strong verbal and written communication skills.
  • Ability to take initiative and exercise independent judgment, decision-making and problem-solving expertise.
  • Knowledge of personnel administration and patient relation principles.
  • Ability to work as a team member.
  • Ability to understand and apply guidelines, policies and procedures.
  • Preferred knowledge and experience with process improvement.

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